Medicaid Recipients - Medicaid Coverage needs renewed

Per the Consolidated Appropriations Act, 2023, (CAA) the continuous coverage provision that prohibited states from disenrolling recipients from Medicaid will expire. Starting with Medicaid renewals due in April 2023, Ohio Medicaid will resume its routine eligibility and enrollment operations. This means that all eligible Medicaid recipients will need to have their Medicaid coverage renewed. The return to routine operations will bring changes for Ohio Medicaid recipients. To help prepare for the changes, please read the information below and know what steps are needed to take, to keep, or find new coverage.

It is important for Medicaid recipients to keep their contact information up to date with their County Department of Job and Family Services (CDJFS). When it’s time to renew, or if Medicaid needs more information to continue coverage, the CDJFS sends a letter. Medicaid recipients can make address changes by logging on to benefits.ohio.gov or by calling 1-844-640-6446. Help is available Monday through Friday 8 a.m. to 4 p.m. ET.

Medicaid recipients are encouraged to check mail and respond to requests for information from their CDJFS. While some renewals can be completed without a need to contact the member, some renewals will require recipients to respond to mail. If a letter is received stating that it is time to renew, or that the CDJFS needs more information, they should respond right away. The CDJFS needs to hear from the Medicaid recipient to review their Medicaid eligibility. If they do not respond to renewal letters or requests for information, they risk losing coverage even if they still meet the eligibility criteria for Medicaid.

There are multiple ways to renew coverage:

• In-person at or by mail to the local CDJFS office. Contact information for the local CDJFS can be found by choosing the county from the dropdown at medicaid.ohio.gov/dropdown.

• Over the phone by calling County Shared Services at 1-844-640-6446. Agents are available Monday through Friday 8 a.m. to 4 p.m. ET.

• Online at benefits.ohio.gov only if the Medicaid recipient has already created a Self-Service Portal account. Otherwise, they must submit the renewal through one of the methods listed above. Even if they can’t complete their renewal in the Self-Service Portal, they can still use their account to report changes and upload documents.

To find new coverage:

If they’re notified that they are no longer eligible for Medicaid coverage, this is considered a Qualifying Life Event (QLE), which allows them to enroll in a Marketplace plan outside of the Open Enrollment Period.

Medicaid recipients should complete and return their renewal packet(s) so that coverage can be properly assessed for all household members. Children may still be eligible for coverage even if their parent(s) are no longer eligible.

If they need help understanding their options, trained, licensed insurance navigators are available at no cost. Contact Get Covered Ohio for free, unbiased assistance. Go to getcoveredohio.org or call 1-833-628-4467. Insurance navigators can help in-person, online, or over the phone.

Additional resources:

Medicaid recipients can manage their Medicaid account, complete renewals, upload documents, and find out the status of coverage by logging into their Ohio Benefits Self-Service Portal account at benefits.ohio.gov.

Call 1-844-640-6446. Assistance is available Monday through Friday 8 a.m. to 4 p.m. ET.